Terms & Conditions & Fees
CLIENT NOTICE
Please read this notice in full before booking.
If you require clarification on anything set out here, email admin@drolivialesslar.com first — before you pay, and before you spend time on the intake form.
About this service
Dr Olivia Lesslar is a registered medical practitioner in Australia. Dr Olivia is available to clients for online health consults, where she interrogates your issues through a psychoneuroimmunology (mind–body) lens. Dr Olivia does not diagnose medical conditions.
She works as an advisor, preparing information documents for you to take to your own medical doctor about your case. She is, in effect, a second opinion on non-conventional medical information: she sets out the options, and your own practitioner decides what to act on. She is not your treating doctor. She has an interest across all aspects of medicine, particularly in complex conditions of psychophysiology (mind–body), prevention, and “biohacking”.
She is not averse to recommending short therapeutic runs of medications and supplements for your doctor to consider, but focuses on psychology, emotions, light and electromagnetism, the fascia, whole foods, removing triggers, flooding the body with safety signals, and addressing underlying causes.
WHAT THIS SERVICE IS NOT
Dr Lesslar will not practise as your primary care physician or GP. She will conduct an online consultation with you on the premise that you have a GP and/or treating health practitioner. She does not see clients on a rolling, ongoing basis. Her recommendations are made to your treating healthcare practitioner or practitioners. It is your treating healthcare practitioner who selects and authorises the administration of the specific recommendations.
What is required of you
-
You must be under the care of a registered medical practitioner who is treating you in line with local medical guidelines. Dr Lesslar does not take on that role. You do not need a referral.
-
An online meeting or telephone conversation is not sufficient to establish a patient–doctor relationship between you and Dr Lesslar. Because you are not her client, she cannot make specific recommendations directly to you during the consultation or afterwards.
-
You must have no expectation of direct medical treatment by Dr Lesslar, or of medical recommendations made directly to you by her.
-
Unless you are a concierge client, Dr Lesslar does not write referrals to other doctors, prescribe medications, or request investigations. Anything she suggests is put to your own doctor, who decides whether to act on it.
-
You are responsible for taking your own notes during your consultation, as you would with any doctor.
-
Administrative work requested beyond your consultation and its accompanying document — for example additional correspondence, reissued paperwork, or forms completed on your behalf — may attract a further charge at Dr Lesslar’s discretion. You will be told the amount before any such work is carried out.
If you do not have an Integrative Medicine doctor as your primary care doctor and you would like one, Dr Lesslar recommends finding one through ACNEM, IFM or A4M. She remains available for remote consultation and discussion with your healthcare practitioner about any aspect of her recommendations.
How often you can be seen
Dr. Lesslar sees a client no more than three times twelve months from your first consultation.
This limit is deliberate. It is what keeps this an advisory service rather than ongoing care, and ongoing care is the role held by your own doctor. If three consultations will not be enough for what you are hoping to achieve, this is probably not the right service for you, and it is better to know that before you pay.
Concierge clients are not subject to this limit. [Concierge arrangements are separate and are not covered by this notice — definition and terms to confirm]
Fees
Online health consultation. Australian dollars are the base currency; all other currencies are fixed published equivalents. Payment is required in full before your consultation is scheduled.
The 10% administration fee applies only to refunds requested more than 24 hours ahead; where 50% has already been retained, no further fee is charged. Refunds are returned by the method you paid with.
If Dr Lesslar has to cancel or move your consultation, you will be offered a new time or a full refund with no fee deducted, whichever you prefer.
What is not covered
This is not a service where an Australian Medicare benefit or any insurance benefit can be applied. All fees are payable by you.
This notice is not medical advice and does not create a doctor–patient relationship. If you need urgent medical help, call 000 in Australia or your local emergency number. If you are in distress or thinking about harming yourself, call Lifeline on 13 11 14 in Australia, 24 hours, or your local crisis line.
Foreign-currency fees are fixed published equivalents, not converted at the rate of the day. They are set against the strongest position the Australian dollar reached over the twelve months to August 2026 and are reviewed annually, so that the fee does not change between the day you enquire and the day you pay.
Payment
-
Pay via Wise: wise.com/pay/business/lifespanmedicineaustraliaptyltd
-
Use your SURNAME and date of birth as the payment description — for example SMITH 04091978. Without it your payment cannot be matched to your intake form.
-
Pay the amount shown above for your currency PLUS fees. Wise accepts payment in any of the currencies listed.
-
Your consultation is scheduled once both the payment and your completed intake form have been received.
Cancelling, rescheduling and refunds
The 24 hours referred to below is measured back from the scheduled start time of your consultation. To cancel or reschedule, email Melanie; the time her inbox receives your email is the time that counts.
Bookings and enquiries
All bookings, rescheduling and correspondence are handled by Dr Lesslar’s Executive Assistant. Please direct everything to her rather than to Dr Lesslar directly.
After understanding these terms, completing an intake form and your payment have both been received, Melanie will contact you to arrange a time. Your consultation will take place within two weeks of that point.